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Contact & Information
If you have any questions or queries reguarding aaasamples please use the email form at the bottom of this page.
1. FILE FORMATS
Which sample formats can I download from the website?
WAV - http://en.wikipedia.org/wiki/Wav
MP3 - http://en.wikipedia.org/wiki/Mp3
MIDI - http://en.wikipedia.org/wiki/Midi
2. DELIVERY VIA MAIL
Can I get my samples on CD/DVD ?
No, aaasamples deals strictly with downloads only.
3. PURCHASING AND RECEIVING PASSWORDS
I paid using my PAYPAL account and got no keys. What shall I do?
To get your links automatically, you have to press button called "return to merchant" you will see this after transfer of funds on the paypal screen. password/s will be emailed to your paypal email adress. if your paypal email is none active or If have any problems, don't worry, just email us about it.
I still have no password/s emailed. What shall I do?
Purchase-email from aaasamples is generated automaticaly. Some mail servers may identify such email as a spam. It's good to have our main email address stored in your contact list. Otherwise if you have a problem with receiving mail while using popular mail client like Hotmail or Yahoo, you can look into a bulk/junk folder and retrieve our email from there. However if you use mail client which doesn't receive our emails at all, you have to create email ex. on Yahoo and send us information about your new mailbox. We will send your user and password/s to the new mailbox as soon as possible.
4. DOWNLOADING
How download works?
After purchase you will get a user name (your email) and a password for each pack which will allow for downloading files from download-area. password/s are usable two times. However you may email us if you have any problems of loss for up to one month after purchase (you will be provided with a link to the file/s you purchased)
I work on MAC is there any problem with that?
Downloading our RAR file archives you may have a problem extracting them.
5. SAMPLES AND FORMATS
Are the purchased samples royalty-free?
Yes, all samples, multisamples and vocals are roayalty-free for legal users.
Are the free samples royalty-free?
Yes, but except vocals and midi which are not royalty-free.
6. REFUND INFORMATION
I don't like the pack I've downloaded, can I get my money back?
Refunds are avialable within one month after purchase, but only if product wasn't downloaded. Once you've logged with a key into download-zone you can't get refund for this product.
I paid but I didn't started to download. Just changed my mind, can I get my money back?
Yes if you wasn't logged into download-area your transaction can be cancelled.
I logged into download zone but have troubles with downloading or unpacking files, can I get my money back?
No. If you are not able to download or unpack files, you should inform us about this and we will provide another way for you to download files.
7. OTHER ISSUES
I paid twice by mistake, could you cancel one transaction?
Yes of course the second transaction will be cancelled imediately after we have been informed.
What if I apply fraudulent complaint?
It does not work with intangible goods. Paypal does not accept such complaints at all.
Is there any problem contacting aaasamples?
No. We will help with any problems or queries you may have reguarding any aspect of aaasamples.net.
EMAIL
You may use the Email form below to ask anything in relation to the site. alanaztec@hotmail.co.uk
Sell Your Sample Packs With Us
aaasamples is looking for talented engineers to make sample packs specifically for either free download or sale on the site. Please Email us for more information.
Showcase Your Music With Us
Like many other artists without a release to thier name its hard to get noticed by the right people, in our showcase section (if your songs are up to standard) we can let the world hear them and pass on any details for that possible signing! Email us
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Latest Showcase
